Contact Us

We’re here to help.

If you have a question about your order, shipping, returns, product details, or how to use your Omellea self-care tools, please contact us anytime.

Customer Support

Email: support@omellea.com

Our support team usually replies within 1–2 business days.

Before contacting us, please include your order number if your message is about an existing order. This helps us find your order faster and provide a better solution.

What We Can Help With

Order status and tracking
Shipping questions
Returns and refund requests
Product questions
Size, material, or care instructions
Damaged, missing, or incorrect items
General questions about Omellea

Order Support

If you are contacting us about an order, please include:

Your order number
The email address used at checkout
A clear description of the issue
Photos or videos, if the item arrived damaged, defective, or incorrect

Business Hours

Monday–Friday

We do our best to respond as quickly as possible. Response times may be longer during weekends, holidays, or high-volume periods.

Track Your Order

If your order has already shipped, you can check the latest tracking status on our Track Order page.

Please note that tracking updates may take 24–72 hours to appear after a package is handed over to the carrier.

Thank You

Thank you for choosing Omellea. We’re happy to be part of your everyday self-care routine.